One of the first questions we will ask you is "have you been able to duplicate the error?" If you cannot duplicate the error it will be extremely difficult to determine what the problem is. So, please try to duplicate the error so you can accurately describe the specific sequence of keystrokes/operations (what you clicked, when) that were performed just before the error occurs. If at all possible, please email applicable screen-shots/error messages to support@etek.net as soon as possible.